Shipping and Delivery

Shipping and Delivery

We aim to provide a smooth and reliable delivery experience, no matter where you are located. We have partnered with third-party logistics service providers who manage shipment and delivery of orders placed through our website.

Definitions

Shipment Time refers to the time at which your order, in whole or in part, leaves our warehouse and is handed over to the third-party logistics service provider.

Delivery Time refers to the time taken by the logistics service provider to deliver your order to the shipping address provided by you.

Order Processing Details

Order Cut-Off Time:
3:00 PM (GMT+05:30) India Standard Time (Kolkata)

Orders placed before 3:00 PM are processed the same business day. Orders placed after 3:00 PM will be processed on the next business day.

Handling Time:
Minimum: 1 business day
Maximum: 1 business day
Order fulfillment is processed from Monday to Saturday.

Transit & Delivery Timeline

Transit Time (Shipping Time):
Minimum: 1 business day
Maximum: 4 business days
Shipping is carried out Monday to Saturday.

Total Estimated Delivery Time:
All destinations: 2 to 5 business days

The website will display the estimated delivery time at checkout. You will also receive an email confirmation containing your order summary and estimated delivery timeline after placing the order.

Delivery timelines are estimates and may vary depending on your location and external factors.

Delivery Process

  • Deliveries are made Monday to Saturday.

  • The assigned delivery agent may contact you via call, email, or SMS before delivery.

  • Delivery will be completed at the shipping address provided during checkout.

  • Delivery may be accepted by any person present at the provided shipping address.

If multiple products are purchased in a single transaction, we may deliver them together. However, partial shipments may occur depending on product availability.

If you require delivery to multiple addresses, separate orders must be placed for each address.

Delays & Liability

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

  • Adverse weather conditions

  • Transportation or flight delays

  • Political disruptions

  • Public holidays

  • Other unforeseen events

We shall not be held responsible for delays caused by the logistics service provider or events beyond our control. No refunds or compensation, including claims for mental distress, shall be provided for delivery delays under such circumstances.

We are not liable for any damage during transit caused by mishandling by the logistics partner.

Shipping Charges

We do not charge any shipping or delivery fees for orders placed through our website.

Cancellation, Returns & Refunds

  • Orders cannot be cancelled once placed, even if delivery exceeds the estimated timeline.

  • We do not allow exchanges, returns, or refunds once products are sold and delivered.

  • Return requests, if applicable, will be processed strictly in accordance with our Return and Cancellation Policy.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for orders with a total cart value of less than INR 1000.